Grand Holiday Homes took a strong step in digital transformation: New Era Begins in Hotel and Villa Sales with Online Tourism Partner
Grand Holiday Homes, which offers hotel and villa accommodation services, has preferred Online Tourism Partner (OTP) software to strengthen its digital infrastructure and manage its operations in the B2C (direct-to-consumer) segment more effectively. This strategic decision is an important step not only to facilitate operational processes, but also to improve customer experience, increase service quality and increase competitiveness.
All Processes on a Single Panel: Maximum Performance in Operational Efficiency
Online Tourism Partner is a comprehensive software solution developed especially for companies operating in the hotel and villa accommodation sector. With Grand Holiday Homes' choice of this system, all operational processes of the company are now managed through a single integrated panel. The main advantages offered by this panel are as follows:
- Price ManagementLoading contract-based prices, periodic price updates and seasonal campaigns can be easily done through the OTP panel. Grand Holiday Homes can upload the price tables prepared in Excel format to the system collectively and make quick updates with the same method when necessary.
- Contract Management and Excel UploadsThe Online Tourism Partner platform allows the integration of contracts with different hotel and villa suppliers into the system. These contracts contain all information such as prices, special offers, cancellation conditions and stop sale details and can be quickly transferred to the system thanks to the Excel upload module.
- Room Details and Room Type ManagementDetailed room information (capacity, bed layout, view, square metres, etc.) is defined for each accommodation unit, enabling users to make reservations with accurate and up-to-date information. Room type specific photos, descriptions and special conditions are centrally managed through the OTP panel.
- Stop Sale OperationsIn certain periods, it may be necessary to temporarily stop sales for certain hotel or villa options. The OTP system allows these stop sale transactions to be activated instantly and easily. Grand Holiday Homes officials state that thanks to this feature, they make quota tracking more efficient.
- Discount and Campaign ManagementDifferent types of campaigns such as early booking, last minute and extended stay can be easily defined in the OTP panel. Grand Holiday Homes aims to increase its sales and offer more advantageous prices to the consumer by applying these campaigns flexibly.
- Markup Definitions and Commission SettingsWithin the scope of pricing strategies specific to the B2C sales channel, flexible markup rates can be defined in the system. Grand Holiday Homes has made its sales policy dynamic by assigning different markup values on hotel or villa basis.
- Child Ages and Pricing Flexibility Child age group definitions, which is one of the most needed features in family-oriented accommodation, are handled comprehensively in OTP software. Child age ranges, free or discounted accommodation options for each hotel and villa can be entered into the system in detail, which facilitates the booking process of families.
- Supplier and Agency IntegrationsGrand Holiday Homes' existing supplier portfolio has been integrated into the OTP system, enabling the sale of all products. In addition, the fact that the system can be easily integrated into XML API and B2B infrastructures within the scope of future collaborations has created a suitable ground for the company's growth strategies.
Sales Accelerated with User-Friendly Interface
Online Tourism Partner software is designed to enhance the experience of not only operational staff but also end users. The user-friendliness of the interface provides a great convenience especially for customers who make bookings from mobile devices. Grand Holiday Homes' sales team has increased its visibility on its website and other sales platforms by quickly publishing its products via OTP .
Increased Operational Power with Time and Resource Savings
Grand Holiday Homes officials state that they have achieved significant time and resource savings thanks to the automation and central management advantages provided by OTP software. Many processes that were previously carried out manually are now automated through the system. In this way, the company was able to direct its operational resources to more strategic areas.
Increase in Customer Satisfaction and Service Quality
This digital transformation has positively affected not only the internal operations of Grand Holiday Homes, but also the outward service quality. Thanks to the right information, the right price and timely campaign updates, customers are provided with a more professional and reliable service. This contributes to both the increase in the number of bookings and the development of customer loyalty.
